Delivery – Returns – Damages – Payments
Delivery
We endeavour to make all deliveries within 10 to 15 working days (from the date an order is placed) but this is subject to stock and availability. Delivery costs vary and these will be shown in the basket area once your address details have been entered. This will be added to to your basket on order completion. Unfortunately, due to rising fuel costs, we are currently unable to deliver Scotland & Northern Ireland postcodes.
Due to unforeseen circumstances out of the control of Office Furniture Requirements Ltd, there may be occasions where a delivery is delayed. Office Furniture Requirements Ltd will not be held liable if any such occasion should arise. It is you the customers responsibility to be on the premises to accept a timed delivery. Please be aware that unless previously arranged, all deliveries are to ground floor only and will not be taken upstairs.
It is the responsibility of you the customer to ensure someone can accept the delivery as a signature will be required. It is the customer’s responsibility to check the quantity and the items delivered are correct to the corresponding paperwork received with your order. By signing the relevant paperwork, you are confirming all your goods have been received by you in full and in good condition. If a delivery can not be made ie: the customer not being onsite, a rescheduled delivery will be made which you may incur an additional cost for.
Unless previously agreed, no products will be shipped until payment has been made in full and the funds are cleared in the account of Office Furniture Requirements Ltd.
Returns/Cancellations
Goods may only be returned if they are unused and in their original sealed packaging. Office Furniture Requirements Ltd must be informed within 24 hours of receipt of any items to be returned and the reason why. All goods being returned to Office Furniture Requirements Ltd, must be in 100% condition with no damage and be in their original unopened packaging. Office Furniture Requirements will arrange for the collection of the item/items. Any costs incurred are the responsibility of the customer and these costs will be deducted from any refund due. Refunds should be received by you within 30 days of us receiving the items back at the main site of Office Furniture Requirements Ltd. All cancellations or returns must be made in writing to Office Furniture Requirements Ltd.
Items cancelled due to no longer being required, may be subject to a restocking / administration fee. This charge is usually 20% of the goods value.
Unfortunately, we are unable to offer a refund if the purchased item has been made to a customer’s bespoke requirements. These may include a fabric range, dimensions or colours outside those of our standard options or if the item has had additional options fitted such as additional seating supports, again, out of the product’s standard option features. Your product guarantee will not be affected by this. If you have any concerns, please call a member of our sales teams before making your purchase.
Damages
In the unlikely event you receive a damaged product, please contact our customer support team at Office Furniture Requirements Ltd on Tel: 01908-615555 as soon as possible and certainly within 24 hours of delivery. If your item is being delivered by a third party courier (non OFR Ltd employee), please open the packaging whilst the courier driver is present. If you notice the item is damaged, please have the courier driver sign their delivery paperwork to this effect. If the driver refuses and if possible, please take a photograph showing the damage and the vehicle. When reporting a damaged item, you must have your order or invoice number available as this will be required to confirm the authenticity of your order. A member of the Office Furniture Requirements Ltd customer support team will then arrange to have the damaged item replaced as soon as possible.
Payments
Office Furniture Requirements Ltd offers all products on the website at the screen price which is exclusive of VAT at 20%. All VAT charges will be added to your basket at the final checkout stage.
We accept online payments via credit/debit cards, Apple Pay &, Google Pay payments through the payments portal. All payment gateways offer the most up to date fraud protection services, enabling you to both shop and pay with confidence.
Unless previously agreed, no products will be shipped until payment has been made in full and the funds are cleared in the account of Office Furniture Requirements Ltd.